Gymzee Gymzee

Gymzee Privacy Policy

Effective Date: 12 Mar 2025

Gymzee ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("Gymzee App") and any related services. By using Gymzee, you agree to the collection and use of your information as described below.

1. Information We Collect

A. Personal Information

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Membership details and status
  • Payment information (for processing membership fees)

B. Usage Information

  • Attendance records
  • Activity logs
  • Usage statistics and performance data

C. Communication Data

  • SMS messages and call logs (used only within the app context)
  • Communication preferences

D. Device and Technical Information

  • Device type and model
  • Operating system version
  • Device identifiers (e.g., Android ID, MAC address)
  • IP address
  • App usage and crash logs

E. Third-party SDKs and Analytics

We use third-party services (such as Firebase Analytics and others) that may collect information including device identifiers, app usage data, crash diagnostics, and performance monitoring. These tools collect data to help us improve the user experience, monitor app stability, and understand app usage trends.

2. How We Use Your Information

  • Provide and manage gym memberships.
  • Improve app functionality, performance, and security.
  • Monitor attendance and member activity.
  • Send important notifications, reminders, and promotional updates.
  • Generate analytical reports.
  • Comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information. Your data may be shared under the following circumstances:

  • Service Providers: With trusted third parties who help us operate the app and provide analytics, crash reporting, and communication services.
  • Legal Obligations: When required by law or to protect the rights and safety of Gymzee users.
  • Business Transfers: As part of a merger, sale, or acquisition, your data may be transferred to the new entity.

4. Data Security

We implement security measures to protect your information. While we do our best, no system is 100% secure. Please take necessary steps to protect your own device and login credentials.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described here or as legally required. Once no longer needed, your data will be securely deleted or anonymized.

6. Your Rights

You may have the right to access, update, or delete your personal information, depending on local data protection laws. To exercise any rights, contact us using the details below.

7. Children's Privacy

Gymzee is not intended for children under 13. We do not knowingly collect information from children. If such data is inadvertently collected, we will delete it upon discovery.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted within the app and on our website, and the Effective Date will be revised accordingly.

9. Contact Us

If you have any questions or requests about this policy, please contact us at: